Privacy policy

Draft for legal review. Last updated: to be set at launch.

What this covers

This policy explains how STR Manager handles personal information, in line with the Australian Privacy Principles.

Information about our customers

When a business signs up we collect the contact person's name, email and phone number, the business name, and billing details. Card details are collected and held by our payment provider, Stripe; we never see or store full card numbers.

Information our customers put in

Businesses use STR Manager to store information about their properties, team members, property owners and guests. That information belongs to the business. We hold it on their behalf, use it only to provide the service, and don't sell it or use it for marketing.

Where it's stored

Each business has its own separate database, held on our hosting provider's servers in [location to confirm before launch]. Access is limited to the business's own team, and to our support team only when the business has turned support access on.

Emails

We send service emails such as sign-in links, billing notices and trial reminders. Businesses can send emails to their owners and guests through the service.

Website visitors

Our website uses only the cookies needed for forms and sign-in. We don't use advertising trackers.

Access and correction

You can ask to see or correct personal information we hold about you. If your information is held by one of our customers (for example, you are a guest or property owner), please contact that business first.

Complaints

Contact us through the contact page. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).